>> Business Change
Stark statistics show that only 25% of business processes can be automated which leaves 75% of manual processes requiring a bespoke solution to keep pace with business demands. To make this work then more emphasis has to be placed upon the modification or reengineering of these processes to ensure they are in line with the business expectation of delivering the very best efficiency and performance.
Mulholland Hobart are used to applying value and strong leadership in delivering successful client buisness projects. The examples belows illustrates our experience of the type of projects our sevices have added delivery value.
Business Process Re-engineering [BPR]
Business process reengineering is the central way in which organisations become more efficient and modernize faced with competition. To improve what it does and how it does it. BPR management transforms how organisations go about process in ways that directly affects performance. Business analysis demands that information across the whole organization is documented around data, processes, people and systems.
Transition
Oursourcing transition projects is the process of transferring the responsibility for delivery of services from a customer or third party to the service provider within the time, quality and budgetary constraints. This means transferring services, people, assets, environment, rights and obligations to the service provider. These types of project are typically made up of multiple projects because of the range of stakeholder professional disciplines required to partnership successful outcomes, from account management, finance, HR, contracts and commercial, as well as project management, business and technical teams for Due Diligence activities.
These projects could produce other project requirements for technology changes, integrations or Lan/Wan transformations.
Service Improvements
Service improvement is when an organisation develops and describes a vision of what they want their business services to represent, and how they want to improve the user and customer experience. Again the emphasis would be on data, processes, people and systems. Also significance here is the implementation of service improvements during normal operational provision which calls for greater focus to service continuity and service outage whilst the changes are implemented.
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